Exchange policy

Damage / Defective products

If you receive the tent with any defect, please send a picture to us the same day and tell us the details and we will replace your product. 

Additionally only for the outdoor tents, if your dog rips the tent apart in the first month we will replace the tent for you.

 

Return to sender parcels

​If your products are returned to us by the postal service because you haven't taken delivery, we will contact you to let you know. If the product has been returned to us due to our error, we will resend the product to you by the post chosen during your order for no extra charge. 

If you provide an incorrect delivery address and the order is returned to us, or you fail to take delivery, we will either: 

• redeliver the product to the correct address, if provided, subject to payment of additional delivery costs, or
• refund the product's value (excluding delivery costs) depending on whether it remains in a resalable condition. You will be responsible for any additional charges incurred, including re-delivery costs. 

  If the order is not returned to us, you will not be eligible for a refund or re-delivery. Woofroof accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers. In this case, you will need to place a new order with the correct details.

Wrong/damaged item(s)

​If your purchase is in any way defective or damaged, please contact us at woofroofofficial@gmail.com with a photo of the damaged/wrong item as soon as possible, and we will arrange for a replacement product or refund where necessary.

 

Complains or disputes

​If you have a complaint or dispute with Woofroof, we'll always try to sort it out if you contact us.